Convergence and Collaboration Strategy Australia & New Zealand

Convergence & Collaboration Portals Australia

Convergence and Collaboration portals, video libraries, and eZines contain the latest white papers, research and best practice advice to the communication solutions and technologies being implemented by business today.

Unified Communications: Hindsight and Forecast

By Don Van Doren
Insight

Don Van Doren, our Stateside UC guru, looks at the UC industry developments and deployments in 2009, with an eye on what to do in 2010 and beyond.

Unified Communications
Portal

Unified Communications: Hindsight and Forecast

By Don Van Doren
Insight

Don Van Doren, our Stateside UC guru, looks at the UC industry developments and deployments in 2009, with an eye on what to do in 2010 and beyond.

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Collaboration
Portal

Innovation Through Collaboration

By Chris Luxford
Whitepaper

Collaboration enables new ways of thinking, new ways of interacting and more importantly new ways of conducting business. Here Chris Luxford brings you some must-read strategies for success.

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Conferencing
Portal

Key benefits of business collaboration technologies

By Gary Tsang
Research

An Australian perspective

Collaboration technologies enable communication over a number of media. The technology provides a highly interactive experience for end-users and also assists the business in improving workforce productivity, streamlining business processes and reducing travel costs.

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Contact Centres
Portal

Onshore versus Offshore

By Peter Ryan
Research

Ovum lead analyst Peter Ryan reports on the tug-of-war in the contact centre outsourcing sector.

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Mobile & Wireless
Portal

Mission Critical IT - Mining Down Under

By Morris Kaplan
Case Study

Thanks to abundant mineral resources, skilled industry professionals, advanced extraction processe and cutting-edge technology, Australia is a leader in the global mineral industry. Strategic Path writer Morris Kaplan looks at the major challenges faced by Byrnecut Mining and its choice for IT solutions.

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Managed Services
Portal

Is it now time for Communications to enter the Cloud?

By Gary Tsang
Insight

Gary Tsang, Industry Analyst at Telsyte, sees Communications-as-a-Service (CaaS) and hosted UC as an emerging alternative in a time of economic recovery.

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