Convergence and Collaboration Strategy Australia & New Zealand

Convergence & Collaboration Portals Australia

Convergence and Collaboration portals, video libraries, and eZines contain the latest white papers, research and best practice advice to the communication solutions and technologies being implemented by business today.

Tweaking Twitter for the Enterprise

By Sam Higgins
Insight

Having started a foray into micro-blogging in January of this year Longhaus were certainly not the earliest adopters of Twitter. However, it has proven to be a useful tool alongside our other communication channels. While only 12% of Australia's 7,000+ medium to large enterprises have adopted corporate social computing, 14% are currently piloting or planning to use these technologies and a further 31% are considering adoption in the next 12-24 months.

Unified Communications
Portal

Unified Communications: Hindsight and Forecast

By Don Van Doren
Insight

Don Van Doren, our Stateside UC guru, looks at the UC industry developments and deployments in 2009, with an eye on what to do in 2010 and beyond.

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Collaboration
Portal

Social Networking – A channel that should not be ignored in the customer service domain

By Frost & Sullivan
Insight

Social networking and web 2.0 technologies are impacting many areas of businesses today particularly in the customer service domain. As organisations embark on building a multi channel contact centre strategy which includes voice, e-mail and web chat, the social channel is starting to emerge as an important channel for contact centres.

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Conferencing
Portal

Ease of Use in Web Conferencing – Why it Matters

By Andy Nilssen & Alan Greenberg
Research

A web conferencing solution that is easy to use faces a daunting challenge: it must seamlessly blend a cold combination of computer and network-based technology into a natural, familiar meeting process that has been the norm since the dawn of humankind. Though early adopters and those who are technology- savvy appear to have achieved success, what about others?

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Contact Centres
Portal

What senior management needs to know and do about the Customer Experience

By Kathleen M. Peterson
Whitepaper

Creating and Delivering an Extraordinary Customer Experience

In challenging times, customers are highly selective with their spending—and far more critical of the products and services they receive.

How can your business stand out from the crowd?

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Mobile & Wireless
Portal

Mobile Security Solutions for Small and Medium Business

By Research in Motion
Insight

Protecting your businesses’ data and intellectual property is probably one of the greatest priorities for business owners, both big and small. The proliferation of smartphones means employees are truly mobile with email, shared documents and data available at their fingertips.

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Managed Services
Portal

Telecoms re-invention - death of the traditional telco

By Rob Bamforth & Clive Longbottom
Whitepaper

In the first and second papers in this series "Telecoms companies' re-invention", Quocirca explored the underlying trends and the issues affecting telcos and the online customer experience. In this paper we will look at what telcos need to do now to change and the potential consequences of inaction.

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