Using Web 2.0 to Drive Exceptional Customer Experience

This podcast discusses shows you how to:

-    Use non-voice channels on web and mobile for customer support
-    Cut costs whilst still providing better customer service experience
-    Provide your customers the right answer in the most cost effective way?
-    Integrate the siloes between voice and web customer services into a single infrastructure and cross channel communications.
-    Understand the intent and language of self-service online users to serve them best. read more

Or something so much more

Today’s organizations face an entirely new environment for working. The key word is collaboration. read more

How CIOs can help drive business returns by improving organizational effectiveness

Without access to historical information, organizations today would be severely limited in their ability to make informed, appropriate decisions regarding even the most basic aspects of their business. However, the challenges encountered during attempts to gather, codify and distribute this knowledge can be daunting. read more