Smartphones at the ready

VoIP move boosts nib's contact centre health

Even a cursory glance at the nearly 150 customer support representatives (CSRs), working at nib health funds' new contact centre in Newcastle's waterfront Honeysuckle Precinct, makes it hard to shake the feeling that something is missing from the company's new contact centre. And there is, indeed, one very significant thing missing: telephones.


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