Highlights from this issue of Unified Communications eZine:

Hindsight and Forecast
Don Van Doren, our stateside UC guru, looks at the UC industry developments and deployments in 2009, with an eye on what to do in 2010 and beyond

Breaking Through into Real UC Payoffs
Marty Parker reports on the evolved standing and diversity of UC, with some first hand case studies on real UC success

Virtualisation of UC and the Cloud
Everywhere you look in IT these days there is Virtualisation and talk of Clouds, so what does this mean for unified communications?


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Highlights from this issue of Mobility eZine:

Workforce Mobility in Australia
Business has seen the future, and it's mobile.

Mission Critial IT - Mining Down Under
Strategic Path writer Morris Kaplan looks at the major challenges faced by Byrnecut Mining and its choice for IT solutions.

Developing a Sound Mobility Strategy
As the industry marches towards a virtual workplace spurred on by advances in mobile technology and IT, our interview with industry leader Brother International provides insight to where you could be heading.


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Highlights from this issue of Contact Centre eZine:

Onshore versus Offshore
Ovum lead analyst Peter Ryan reports on the tug-of-war in the contact centre outsourcing sector. Also a look at tightening CRM budgets.

Knowledge Management
Crucial to customer satisfaction. Michael Meredith, CEO of the ATA, looks at the importance of knowledge management.

Gaining the Vote of the Customer
Now in the heat of competition is the time to be using analytics to create and deliver winning customer service strategies. To show you how is Daniel Ziv, VP Customer Interaction Analaytics at Verint Witness Actionable Solutions.


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Communications has changed so much as the internet became the key platform allowing you to face the downturn with improved productivity, reduced costs and is far more connected and unified workforce. But are you taking advantage? Learn how by accessing the latest thought leadership in this latest editions of the UC Ezine.

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Cost cutting means less travel and the rise of web and video conferencing and collaboration tools. These will be the leading UC applications in this economy since it is so easy to quantify and measure the ROI. This edition of the Collaboration Ezine looks at the next stage of web 2.0 and how unique opportunities are arising through online collaboration.

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With a third of the Australian workforce being mobile, the big question is over device and ability to access corporate applications. Whilst smart phones are now coming to the fore, laptops are an essential part of the equation.

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As part of a new vertical focus from Strategic Path, here is the first in an on going series is specialist eHealth eZines looking at the current state of eHealth adoption in the Australian market – the technologies driving the healthcare evolutions, and best practice advice in health planning, implementation and management.

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The Contact Centre is gaining its rightful place: integrated into the business as a higher level strategic imperative fro improved customer and employee experience in these hard times. This edition of Strategic Path's contact centre Ezine explains why and how...

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