Managed Services
Research, opinion, and case studies into managed services, managed communications, managed hosting and IT outsourcing.
Gary Tsang, Industry Analyst at Telsyte, sees Communications-as-a-Service (CaaS) and hosted UC as an emerging alternative in a time of economic recovery.
Gartner's insight into the Market
Communications as a service (CaaS) is an alternative software-based delivery model for IP telephony and unified communications services, where business users secure a utility-based pricing model.
Communications as a service (CaaS) is an alternative software-based delivery model for IP telephony and unified communications services, where business users secure a utility-based pricing model.
Business heads the world over are dogged by ever increasing business demands and the complexity of technology along with dwindling budgets. They have to put in place a strategy to make maximum use of existing infrastructure, simplify vendor management, scale operations for supporting business growth and incorporate latest technology besides growing the business.
Most Recent Managed Services
The current tough economic times are forcing many companies to seriously consider the issues of long term viability and survival. With this thought provoking article Craig Neil (Founder and MD of NSG Group) shares some key insights on how Australian companies can prepare for the long haul, even in the midst of short term uncertainty. The key areas that he profiles are:
Asia-Pacific is the world leader in terms of next-generation access (NGA) deployment. Regulators have imposed fibre regulation through a variety of regulatory tools including fibre unbundling (such as in Japan) and functional and/or structural separation. In Singapore, the regulator imposed functional and structural separation in order to guarantee open access and fair competition for downstream operators to the NGA network.
This case study (focusing on the Customer Contact Management Association) shows how an analysis of customer needs and enterprise side bottlenecks can lead to the design of custom made solutions that will improve both customer contact and business efficiency. In the case of the CCMA the solution that was implemented centered on a 24/7 automated call center. Readers will gain valuable insights from the way in which the design process is presented and from the clear description of an integrated solution.
The current economic climate will increasingly force businesses to ask some serious questions about the risks involved in dealing with service providers, vendors and suppliers who might not be around for much longer, or who may perhaps change their business plans in the near future. This hard hitting article by the CIO Institute calls on businesses to take the risks presented by these scenarios seriously and to be prepared for adverse events with solid risk mitigation plans.
Factors to consider when procuring hosted solutions
While it is too early to measure and make accurate comparisons of whole-of-lifecycle costs, Hydrasight notes that current value assessments for online managed services are predominantly being made on capital acquisition and short-term operational costs.
While it is too early to measure and make accurate comparisons of whole-of-lifecycle costs, Hydrasight notes that current value assessments for online managed services are predominantly being made on capital acquisition and short-term operational costs.
Building a communications infrastructure to support business transformation
Creating the communications advantage for On Demand Business
In an On Demand Business, processes span the entire enterprise and include key partners, suppliers and customers. The more effectively these internal and external stakeholders communicate, the more efficient the company’s processes and the greater its ability to compete in a fast-moving market.
Creating the communications advantage for On Demand Business
In an On Demand Business, processes span the entire enterprise and include key partners, suppliers and customers. The more effectively these internal and external stakeholders communicate, the more efficient the company’s processes and the greater its ability to compete in a fast-moving market.
Claudio Castelli, Ovum senior analyst says SMEs in Australia see investment in communications as essential to support their business. They will continue to invest in telecoms but are keen to move to more opex-based models and seek greater efficiencies in mobilizing staff. A recent report presents the results of a survey of SMEs in Australia on their progress with mobility.
Selective outsourcing: 10 compelling reasons why it could be the answer to your prayers
With the additional demand for business transformation, CIOs are being placed under increased pressure to deliver greater business benefits from technology – often with fewer resources. Combine this with a skills shortage, rapidly evolving technologies and a strong focus on risk mitigation strategies and it is easy to understand why more and more CIOs are embracing selective outsourcing. Here are the top 10 compelling reasons why selective outsourcing is being adopted by NSC customers:
With the additional demand for business transformation, CIOs are being placed under increased pressure to deliver greater business benefits from technology – often with fewer resources. Combine this with a skills shortage, rapidly evolving technologies and a strong focus on risk mitigation strategies and it is easy to understand why more and more CIOs are embracing selective outsourcing. Here are the top 10 compelling reasons why selective outsourcing is being adopted by NSC customers:
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