Business Case
Business cases for Unified Communications in Asia Pacific.
Everywhere you look in IT these days there is Virtualisation and talk of Clouds, so what does this mean for unified communications? We ask Gwilym Funnell, Vice President Asia Pacific for Mitel.
Building a business case for unified communications is currently more of an art than a science. Traditional return on investment (ROI) models are now inapplicable unless arbitrary values are placed on intangible benefits.
Our end-user breakfast session at the Westin in June provoked a lot of thought and discussion. After the panel, our moderator Joe Sweeney discussed the approaches and best practice for unified communications and collaboration with one of the panellists, Craig Campbell, local Business Unit Executive for IBM's Global Technology Services group.
Most Recent Business Case
In June we ran another IT end-user panel session with senior IT executives from some of Australia's largest organisations. They attended under Chatham House Rules and revealed their thoughts about unified communications and collaboration. Here are the findings by our moderator Joseph Sweeney from IBRS.
The pursuit of unified communications (UC) is inevitable, resulting in a journey that is fraught with risk for those who do not understand unified communications in the context of their business objectives. This paper addresses the complexities of unified communications and highlights opportunities for success and risks for failure, while putting the common goals of many organizations pursuing unified communications in context.
Adding Unified Communications to the Virtual Data Center
This paper explains how the worlds of data and voice have evolved separately in recent years, and what has kept them apart for so long. But it goes on to describe how a leader in the world of data center technology, and another in the world of telephony, got together to do something that many thought impossible – to join the worlds of data and voice on a single virtualized infrastructure.
This paper explains how the worlds of data and voice have evolved separately in recent years, and what has kept them apart for so long. But it goes on to describe how a leader in the world of data center technology, and another in the world of telephony, got together to do something that many thought impossible – to join the worlds of data and voice on a single virtualized infrastructure.
Communications Enabled Business Processes represent very high return opportunities for most commercial and governmental enterprises. The applications and reference use cases are increasingly visible to support your analysis of communications hot spots...
Joe Sweeney of IBRS and IBM's Craig Campbell review our CIO panel session on defining Unified Communications and Collaboration and how to overcome the challenges in a modern business. With many different teams and stakeholders involved in the process how can you plan and deploy these solutions with success?
Making the most of your 'people power'
Unified communications (UC) is widely recognized as the 'next big thing' in communications capabilities. At UCStrategies.com we have defined unified communications as "communications integrated to optimize business processes". Why is there so much interest?
Unified communications (UC) is widely recognized as the 'next big thing' in communications capabilities. At UCStrategies.com we have defined unified communications as "communications integrated to optimize business processes". Why is there so much interest?
While enterprises can leverage generic UC tools to make some productivity gains, there are higher-gain improvements available to enterprises that start by improving business processes, using UC tools to resolve hotspots or facilitate communications.
What is Unified Communications? It is, quite simply, communications integrated to optimise business processes.
What is Unified Communications? It is, quite simply, communications integrated to optimise business processes.
Using a Repeatable Process for Optimizing Your Technology
November 2008
Executive Summary
Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion among end user companies.
November 2008
Executive Summary
Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion among end user companies.
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