User Stories
Case studies on Unified Communications for business in Australia and New Zealand.
Marty Parker, our Stateside UC guru, reports on the evolved standing and diversity of UC, with some first hand case studies and feedback from Gartner's US Symposium.
It is often the case that the benefits of Unified Communications (UC) are clearly felt on the ground by those who benefit the most from streamlined business processes and ease of communication. The problem is that anecdotal reports about the benefits of UC will not be sufficient as evidence when the business case for the implementation (or continuation) of UC has to be made.
Mitel®, the trusted provider of unified communications solutions today announced that Great Ocean Road Real Estate, a large real estate agency in Victoria, has successfully implemented a Mitel solution to significantly reduce their ongoing communications costs and enhance collaboration between employees located across four different sites.
Most Recent User Stories
Daryl English believes that effective communications tools can help schools improve their productivity. English is the head of ICT Services for Mowbray College, a large independent educational college catering for students from pre-school to year 12. Mowbray College has three campuses on the western edge of metropolitan Melbourne, and a fourth located near Shanghai, China.
Learning from experience is vital if you want to succeed in business. But what if your subject is a relatively new field in which you have little, or no, experience? The answer is, of course, that you should strive to learn from the early adopters who had the courage to move while others were still prevaricating. In the field of Unified Communications McGrath-Nicol is such an early adopter. This enlightening interview with Matthew Doyle from McGrath-Nicol provides valuable insights into some of the successes and challenges that arose from their experience with UC.
Building a major communications network is always challenging, but it's doubly difficult when you're trying to do it in the remote reaches of far north Queensland. Angus Kidman looks at how the Cape York Digital Network overcame its technical and staffing challenges to offer a range of network communications options.
Economic Downturn Results in 4.1% Decline in 2009
The Australian market for Unified Communications (UC) solutions is expected to decline by 4.1 percent in 2009 as the economic downturn forces some organisations to delay or cancel UC deployments. A longer sales cycle and lack of a compelling return on investment (ROI) for some technologies will also hold back short-term growth.
The Australian market for Unified Communications (UC) solutions is expected to decline by 4.1 percent in 2009 as the economic downturn forces some organisations to delay or cancel UC deployments. A longer sales cycle and lack of a compelling return on investment (ROI) for some technologies will also hold back short-term growth.
When it comes to Unified Communications there are many questions you should be asking:
What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you educate the other influencers in your organisation about the benefits and get the wider staff participation and executive buy-in? Must you be ready to abandon your existing IP Telephony systems if you have them?
What is the quantifiable ROI of Unified Communications? How do you successfully evolve to embrace UC and how do you prepare? How do you educate the other influencers in your organisation about the benefits and get the wider staff participation and executive buy-in? Must you be ready to abandon your existing IP Telephony systems if you have them?
Streamlined communications and desktop video an easy sell for Westfield
Challenge
Westfield's old PABX system was out-of-date and running out of capacity. The company wanted to install a telecommunications system that would streamline communications across the business, including remote offices and employees on the move.
Challenge
Westfield's old PABX system was out-of-date and running out of capacity. The company wanted to install a telecommunications system that would streamline communications across the business, including remote offices and employees on the move.
Strategic Path interviews Mark Jones, Infrastructure Manager at Corporate Express about his company's recent IP Telephony upgrade that was implemented quickly and is providing a lasting productivity boost.
Sydney Airport's network upgrade a departure from high costs and reliability problems
Challenge
Sydney Airports Corporation Limited (SACL) wanted to ensure the availability and security of its critical infrastructure while reducing the amount of time staff spent on network configuration and maintenance. Its network was based on an outdated technology that was becoming increasingly difficult and expensive to support and couldn't cope with the demands of current and planned applications.
Challenge
Sydney Airports Corporation Limited (SACL) wanted to ensure the availability and security of its critical infrastructure while reducing the amount of time staff spent on network configuration and maintenance. Its network was based on an outdated technology that was becoming increasingly difficult and expensive to support and couldn't cope with the demands of current and planned applications.
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