Saturday 11 September, 2010


Unified Communications



The Australian National University (ANU) is ranked among the top 50 universities in the world - higher than any other Australian university. To further advance the course of learning and research, the university recognised the need to enrich its communication infrastructure.

 



As a market leader in 'small ticket' (under $20,000) rental finance of IT products for either personal or business use, Australian rental finance company, Flexirent Capital Pty Ltd has a 100 seat contact centre handling more than half a million calls per year.

 



Enterprise Solutions successfully completed a $6.8 million contact centre upgrade incorporating Avaya IP telephony for the NSW Office of Fair Trading, an Australian statebased government department. The project consolidated three disparate contact centres into one centrally managed facility giving more than 1.5 million members of the public a single, convenient point of contact to the department.

 



30% - 50% From Day One

With so many health insurance funds currently in operation, the task of choosing a health insurance policy can be extremely confusing. Launched in 2000, iSelect is Australia's number-one health insurance comparison site designed to assist customers compare, select and save across a range of participating health funds. The company attracts users to its website and contact centre via extensive advertising campaigns using radio, television infomercials, press and online. Following such campaigns, the contact centre experiences a significant rise in activity, taking up to 600 calls a day with operators spending on average 20 minutes per call.

 



About Samarinda Lodge

Samarinda Lodge is a not-forprofit residential aged-care facility in Ashburton, Australia, serving approximately 40 residents. The organisation is staffed by registered nurses as well as personal care attendants and offers 24x7care for its residents.

 



Dimension Data Deploys Microsoft and Cisco Infrastructure to Support Regional City Council’s Strategic Plan

Sydney, Australia, October 18, 2007 – Dimension Data today announced the successful rollout of the first phase of a three-year unified communications project with Cairns City Council (the ‘Council’), a key component of the Council’s ambitious plan to deliver improved services to its growing constituency and become a world-class regional city.

 



Integrating its communications systems onto a single platform has enabled pay TV provider Austar to reduce its call centre costs while also improving service levels to customers. How did it achieve that feat and what lessons have been learned?

 



This wide ranging white paper by Avaya is an excellent way to get up to speed with the fast growing field of Unified Communications (UC). It provides the reader with a comprehensive definition of UC before moving on to the business case for it. It also provides guidance on choosing the best UC solution and the management of the implementation of such a solution.

 



It is quite common for managers to believe that cost savings can be achieved by hanging on to IT equipment for longer than their ideal ‘use by’ dates. Doing this can be quite risky however. Companies relying on out of date equipment often find that it hampers business efficiency, that available support fades over time and that integration with newly introduced systems is difficult if not impossible.

 



Making the most of VoIP

IP PBXs are starting to dominate the enterprise equipment market. But TDM trunking remains the norm, unnecessarily limiting the advantages business customers can realise from IP voice in both capabilities and cost. The answer to this dilemma is still relatively little used.

 



LG-Nortel’s Chris Karagiannis outlines the key IP issues for SMEs: including the importance of building converged platforms on a properly provisioned LAN, with an easy upgrade path.

At what point is the Australian SME market at in relation to pure IP Telephony? How close are we to the converged ‘nirvana’ where Voice, IP services and IP Telephony can be effectively bundled?

 
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>

Page 4 of 10

Login

Latest video

Mitel Movers & Shakers Interview

Latest event

Symposium/ITxpo

November 16, 2010

Gartner Symposium/ITxpo is the industry's largest and most i... click here