Unified Communications

Home > Unified Communications

By Danny Davis
Insight

The telecommunications revolution – convergence, VoIP, unified communications, true mobility – presents both a potential business trophy-case and a poison pill for today's CIO. On the one hand, there is the opportunity to create a highly visible symbol of IT's power to improve business practice placed in the hands (literally!) of every employee; on the other hand, the likelihood of employees and managers everywhere simply shrugging and asking: "Here we go again. Do we really need this?"

By Danny Davis
Best Practice

The old business management paradigm is dead. Continue operating to it and you will go down at the helm of the ship – either you won’t get projects up, or your projects will die in the field says Danny Davis, Executive Director, CIO Institute of Australia

CIOs Harnessing the Hype

By Danny Davis
Best Practice

CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity.

Thriving in an Economic Downturn

By Avaya
Whitepaper

A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

"...customer experience execs need to prepare for tightened budgets [and] intensified focus on costs."
—Forrester Research Document

The secrets of capturing value from UC

By Avaya
Whitepaper

October 2008

Executive Summary

Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business Process (UC-B) categories. The Secret of these successes is to change something in the business to eliminate communication hot spots. The Secret Ingredient to assure success is the engagement of Professional Services to identify, design and implement the changes. This White Paper describes the types of Changes to look for, the Professional Services activities to engage, and examples of successes and returns that other companies are already achieving.

By Mitel
Whitepaper

Overview

This document will serve as an overview of key features in the Mitel® Series X software launch. Our main topic of focus for this document will center on Mitel Dynamic Extension.

By Cisco
Insight

Introduction

In today's global environment, the vast majority of companies experience a set of continually increasing business pressures, regardless of industry or size. While not all companies experience the same pressures, the results are remarkably similar. In order to compete effectively, they must become increasingly agile. In this context, a company is considered to be agile if it can respond in real time enough fashion to situations that impact the health and well being of the enterprise and its stakeholders.

By Strategic Path
Overview

The theory of unified communications says that is should provide a single point of access to all message types - voice, fax, email and SMS - from virtually any communications device such as telephone, personal computer, PDA or web browser through the Internet.

Let's Get Together

By Strategic Path
Insight

Strategic Path talks UC with IBM's Craig Campbell

SP: the UC pitch has evolved beyond 'personal productivity' to 'integrating UC into the business process'. Can you explain what this actually is, and how it is done, for those trying to keep up?

Do UC what I see?

By Strategic Path
Insight

Philip Goldie, Director,Enterprise Product Marketing, Nortel, Asia answers our questions.

SP: A lot of terms are now being brought to market – and with them some confusion – does Nortel see a difference between unified communications and collaboration?

Work smart, work together

By Strategic Path
Insight

An interview with Mark Fioretto, Nortel VP Enterprise South Asia