Genesys, an Alcatel-Lucent company, is the world's leading provider of contact center and customer service management software - with more than 4,000 customers in 80 countries.

Genesys software directs more than 100 million interactions every day, dynamically connecting customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimise customer care goals and  efficiently use agent resources. Genesys helps organizations drive contact center efficiency, stop customer frustration and accelerate business innovation.  For more information, go to www.genesyslab.com.

Solution overview:

eServices: Genesys eServices enable cross-channel conversations that deliver a consistent experience as customers transition to non-voice channels. By creating a single conversation over time ― across phone, Web, and mobile channels ― you can more effectively engage your customers, and meet growth and customer satisfaction objectives. The ability to intelligently integrate all communications into a single flow that uses the same business logic to route interactions to the right agent together with complete customer information, also allows you to reach out to customers via online messages, rich-media channels, and proactive chat sessions that can enable you to turn Web visitors into buyers.

Visit the eServices website: http://www.genesyslab.com/products/eservices

Contact Genesys: http://www.genesyslab.com/contact/apac