The customer care operation plays a pivotal role in both top line growth and bottom line business management. Proactive notifications, an emerging area of investment, offer a new opportunity to improve efficiency, increase customer retention and loyalty, increase revenues and expand business – both within the base as well as through the addition of new customers. Read more...

Debunking Ten Common Myths about Voice Automation The goal of this white paper is to dispel some persistent myths about speech applications, while providing an overview of the current state of speech technology and how it can be used to address key customer care challenges facing today's business. Read more...

Key Considerations for Deploying Voice Voice automation can improve the way your enterprise communicates, accesses information, provides services, establishes security, and conducts transactions. For businesses that must provide information and services to increasingly mobile customers, employees, and partners, voice automation can be an ideal solution. Read more...

This paper addresses the topics and areas of uncertainty that are most common for organizations beginning to consider voice biometrics as a security option for their business. The goal is to inform, to provide insight as to the possibilities of voice biometrics, and to help decision-makers answer initial questions. Read more...

With over 300 customers using its voice biometrics technology, Nuance is uniquely positioned to advise businesses how to effectively plan and deploy a voice verification solution. This paper addresses some of the key topics and makes high level recommendations around best practice in voice biometrics. Read more...

Dubai Financial Market has seen a significant growth in demand and a continuous increase in numbers of investors requiring a Stock Inquiry service. To meet this demand, Dubai Financial Market needed to ensure that callers could gain fast, easy access to stock quotes in a cost efficient way. They sought an effective business solution which addressed all of their immediate requirements including multi-lingual capability and deployment in a short timeframe. Read more...