Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimisation software and services.

Its solutions are designed to help organisations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimise the customer experience. From contact centres to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimisation suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organisations into customer-centric enterprises.

For more info on Verint Systems, click here: http://www.verint.com/intelligenceinaction/pages/registration_form.asp?campid=10796

Visit our website at www.verint.com.